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Services Assist360 End User Help Desk Support Services
Services

Assist360 End User Help Desk Support Services

Complete End User Help Desk Support Services to Maximize Organizational Productivity

Our Assist360° End User Help Desk Support Services are designed to flexibly meet the escalating needs for predictable end user support, providing expedited response to workstation problems for increased productivity and improved end user satisfaction

End User Help Desk Support Services

More and more, end user productivity is being seen as an area where businesses can positively impact organizational efficiency—and end user performance is intrinsically linked to the optimal operation of their workstations and peripherals. End users need access to high-level IT engineering support that is efficient, cost-effective, and minimizes business interruptions.

Expert Support for End Users, Right When They Need It

Converged Technology Group's End User Help Desk Support Services provide end users with remote assistance for their workstations and associated peripherals, and guarantee that an engineer will be assigned to their needs within a predetermined period of time. This support encompasses the following areas for PC and MAC workstations:

  • Operating System Support
  • Hardware and Driver Support
  • Web Application Support
  • Security
  • Software Installation
  • Mobile Devices
  • LAN Connectivity
  • General Support

Rapid Response Times, Guaranteed

Our offering guarantees that an engineer will be assigned to assist end users and begin troubleshooting in the times outlined below:

  • 30 Seconds: Once a Phone Call is Received
  • 30 Minutes: Once an Email is Received
  • 30 Seconds: Once a Chat Request is Received

Tiered Support Tailored to Client Needs

We understand that our clients have various business models and unique needs. Our tiered support model offers clients the flexibility to access our End User Help Desk Support Services when they need it most, and in an option that fits their budget. Clients can choose from the following tiers:

STANDARD
6AM-8PM EST
Monday — Friday

EXTENDED
6AM-12AM EST
Monday — Friday

FULL
24x7x365
 


 

Value-Added Service Options

Clients can also flexibly add comprehensive Patch and Print Management services to their End User Help Desk Support Services package, based on their business applications and needs.

Patch Management for Windows-Based Workstations

patch management

Converged Technology Group’s monthly patch management offering is designed to meet our clients’ needs to maintain their Windows workstations’ critical and security patches as they become available. Patching will be scheduled and performed during non-critical hours and includes:

  • Monthly Patching of Windows Workstations
  • Critical and Security Updates
  • Service Pack Installation on Request for an Additional Fee

Managed Print Services

managed print services

Our Managed Print Services help clients optimize and manage their existing print environments, empowering them to achieve complete visibility and control of their printing services. Service options include:

Collect, Replenish, Label

  • Monitor device level usage data, page counts, error codes, and toner notifications.
  • Monitor toner level and provide automatic toner replacement.
  • Attach customized labels to each supply item with local/internal routing information.

    Collect, Monitor, Support

    • Monitor device level usage data, page counts, error codes, and toner notifications.
    • Provide remote service monitoring and send proactive notifications concerning unrecoverable errors; schedule preventative maintenance.
    • Provide certified A+ technicians for knowledgebase-driven phone triage; Converged will also provide free customer access to web-based self-help and service ticketing tools.

 

Increase productivity and improve end user satisfaction—all without expanding your existing IT staff or infrastructure investments.

Our End User Help Desk Support Services can be added to an existing Assist360° ongoing support package, or can be subscribed to as a standalone solution for end user help desk support.

Talk to the Converged Technology Group team today to learn how your organization can take advantage of these expert End User Help Desk Support Services.