Converged Technology Group Achieves Cisco Channel Customer Satisfaction Excellence Award
Comprehensive IT solution provider extends history of outstanding Cisco customer service
ISLANDIA, NY – October 17, 2013 – Converged Technology Group is pleased to announce its latest distinction in Customer Satisfaction Excellence from Cisco. This designation recognizes Converged Technology Group for delivering outstanding service to customers in the United States. This recognition, the highest distinction that a Cisco Channel Partner can achieve, is based on feedback captured by Cisco from its customers.
As a recent Cisco East Customer Satisfaction Excellence Partner of the Year Award recipient, the current Customer Satisfaction Excellence award is further testament to Converged Technology Group’s continued dedication to delivering superior service and solution excellence. As one of thousands of Cisco Partners, Converged Technology Group enjoys a level of recognized excellence reserved for those with the highest customer satisfaction ratings.
“Being a Cisco Gold and Master Unified Communications Partner gives Converged Technology Group the responsibility of providing excellence at every step when we are representing Cisco. The Customer Satisfaction Excellence recognition is a sign that not only have we met that challenge, we have gone above and beyond in providing the very best service, support, and technical expertise to our customers” said Leo Galletta, Converged Technology Group’s President and CEO. “Our customers are our true measure of success. If they agree that we’ve succeeded in serving them well, we know we’ve done our job,” he concluded.
As a comprehensive technology solutions provider and integrator, Converged Technology Group is known for its expertise in advanced technologies such as Desktop Virtualization (VDI) and Telepresence Video solutions. Its solutions and services include cloud, data, voice, video, security, data centers and wireless. It also offers a range managed support services to assist clients with reducing costs and automating IT processes, such as 24x7x365 remote monitoring, SLA-Based priority response services, IT help desk support and vendor management.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver and Premier Certified partners based on regional target goals, providing a weighted average of a partner’s pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
About Converged Technology Group
Converged Technology Group is the leading provider of co-managed advanced technology solutions that improve IT performance, end-user productivity and organizational efficiency for commercial organizations. Located in Islandia, NY and New York City, Converged Technology Group provides network infrastructure, unified communications and virtualized data center solutions and services to multinational enterprises headquartered in the Northeast region. For more information on Converged Technology Group, please contact Anthony Malley at 631-468-5728 or amalley@convergedtechgroup.com, and visit our website at www.convergedtechgroup.com.
