Converged Technology Group Expands Managed Services Platform to Enhance Customer IT Services Performance & Efficiency
Powerful Converged Assist™ cloud-based IT monitoring & support platform rebranded as Assist360o
ISLANDIA, NY – September 19, 2013 – Converged Technology Group today announced a major new milestone in its history of delivering IT consulting, integration and managed support services to customers in the New York, New Jersey and greater Northeast region. Following an intensive two-year R&D focus on expanding its proven Converged Assist managed services offering, the company has released and rebranded its next-generation, cloud-based platform to provide a significantly more robust suite of efficiency, performance and control-enhancing features.
Converged Technology Group’s CTO, Steve Drgon, explained, “Constant technical innovation is crucial to improving efficiency and performance. We’ve evolved the Converged Assist platform to maximize our customers’ ability to leverage emerging technologies, the cloud and proactive performance management – without the need to make large capital investments in their IT infrastructure. The result is Assist360o™ – a robust, customizable and easy-to-use service suite that gives unprecedented capabilities to IT management staff, and allows them to offload much of their daily monitoring & maintenance demands – all while increasing infrastructure performance and reliability.”
Converged Technology Group’s President & CEO, Leo Galletta, described Assist360o in terms of the key benefits its customers realize. “Converged Technology Group operates as a seamless extension to our customers’ IT teams, providing expert consulting on-demand, and an elastic support system for their full range of IT needs. Our expanded Assist360o platform allows them to focus on delivering new services and improving processes for their internal customers, by minimizing the need for resources devoted to maintenance and management tasks.” Galletta further explained, “Assist360o provides easy-to-understand dashboard views of performance metrics across the IT landscape. What’s more, it empowers business leaders with critical, in-depth reporting needed to support todays financial and compliance requirements. All while lowering overall operating expenses.”
While current customers of Assist360o will continue to benefit from its services such as automated remote monitoring & alerts, SLA-based response & remediation services, helpdesk support and vendor management, they will now also have access to the Assist360o customer device portal. This will further empower customers with 24x7x365 dashboard visibility into infrastructure performance, robust reporting, and individual device- and application-level performance monitoring.
The enhanced Assist360o suite of services is now fully available to customers, and can be demonstrated or ordered by contacting the company at info@ConvergedTechGroup.com. Promotional pricing is available for a limited time to new subscribers and current customers who upgrade their Assist360o service levels.
About Converged Technology Group
Converged Technology Group is the leading provider of co-managed advanced technology solutions that improve IT performance, end-user productivity and organizational efficiency for commercial organizations. Located in Islandia, NY and New York City, Converged Technology Group provides network infrastructure, unified communications and virtualized data center solutions and services to multinational enterprises headquartered in the Northeast region. For more information, please contact Anthony Malley at 631-468-5728 or amalley@convergedtechgroup.com, and visit our website at www.convergedtechgroup.com.
