Network Technician
Highly self-motivated Network Technician who is looking to become a member of a fast-paced, high performance, and award-winning team.
We are always looking for engineers with the following
- Motivated to learn new technologies
- Looking to expand your existing skillset
- Can work independently and as part of a team
- Well-spoken, detail-oriented, and dependable
- Passion for solving problems
Position Responsibilities
- Collaborate with our clients to document all service-related work within our engineering tool-set (RMM, PSA, Ticketing, Configuration Management, and Asset Management systems)
- Continually work towards customer satisfaction excellence
- Maintain user uptime and improve their computing experiences through proactive remote monitoring, maintenance, problem identification, and resolution activities
Required Skills
- Knowledge of SIP, H323, POTS, ISDN, PRI
- RTMT Troubleshooting/Log Collection
- UC Applications – CallManager, Unity Connection, IM & Presence, and UCCX versions 8.x to 11.x
- CallManager Features – Route Patterns, Translation Patterns, Route Plan Reports, Intercoms, Hunt Groups, MTP, MRGL
- Experience with 79xx, 88xx, 99xx phones
- Gateways – CUBE, H323, MGCP, SIP Trunks
- LDAP Sync/Local User Management
- Unity Connection – Voicemail Creation, Auto Attendants
- IM & Presence – Jabber, Chat, Troubleshooting HA/Failover
- UCCX – Basic Script troubleshooting
- Knowledge of Telepresence Endpoints (DX, EX, C-Series)
- Knowledge of VCS-E and VCS-C
Position Schedule and Benefits
- M – F 8:30am – 5:30pm
- Unlimited Online Training
- Paid Time Off (Vacation / Sick / Personal time)
- Medical / Dental / Vision Plans
- 401k
If you are looking for an exciting and challenging environment and want to be part of a winning IT team, please email your resume to us at careers@convergedtechgroup.com, or fax it to us at 631.468.5751.
